I dropped an email to Tinny asking if he'd ever got my order. Yup, shipped 3 days after receipt, he wrote.
I wonder if there's a thief in the Royal Mail, as that is two deliveries of ordered goods that have never been delivered. Maybe a bag of parcels that was stolen, or fell down the back of a machine. Of course, all a bureaucratic 'organisation' will want is a pile of forms filled out with impossible to recall details.
If you missed the previous shenanigans, here's a link.