Yahoo! Postmaster Customer Care Satisfaction Survey

Dear Yahoo! User,

Please tell us about your recent experience with Yahoo! Postmaster Customer Care in a brief online survey.

…

Thanks so much for taking the time to give us your feedback.

Have a great day,
Yahoo! Postmaster Customer Care

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Well, a week later, and I am still blocked from sending to Yahoo.com, Yahoo.co.uk and now BTopenworld.com – I only get automated responses from Yahoo. Pipex are replying and say that their engineers are following it up. In the meantime, I’m copy/pasting emails from my secondary account. So I was delighted to see this appear in the in-tray. Sadly it is filed under their “mail abuse” category. They block me, they don’t do anything about it, and now I’m filed under “mail abuse”. Anyway, I think it has stopped raining, so I’d better nip out and tidy up the croft of toys left after the last downpour.

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Overall, how satisfied were you with your most recent email interaction with Yahoo! Postmaster Customer Care?

1-Very Dissatisfied

Was your issue resolved?

No

We're sorry your issue was not resolved. To help us do a better job next time, please select the reason below that best describes why your issue was not resolved.

none of the answers said that yahoo did not care enough to bother

My problem is a known issue to Yahoo! Postmaster that hasn't been fixed yet.

What did you like MOST about your Yahoo! Postmaster Customer Care experience?

Nothing. You failed completely, and I still cannot send emails to people at Yahoo or BTopenworld. Your responses were merely copy/pasted from the Yahoo response book.

What did you like LEAST about your Yahoo! Postmaster Customer Care experience?

The automatic way that you passed the buck onto my ISP with no interest in me as a customer. We've been chatting about it on http://aktoman.blogspot.com

What improvements, if any, would you like Yahoo! Postmaster Customer Care to make?

Treat people like people. You care not a jot about this customer, so I laugh at you calling yourself "Customer Care". Ha ha.

Occasionally, we contact a few customers for additional info about their feedback. If needed, may we get in touch with you?

Yes

Yahoo! Customer Care Team - missive 5

Hello Duncan,

Thank you for writing to Yahoo! Mail.
 
I am sorry to hear about the issue you have experienced. We have checked our servers and our mail systems appear to be working at the moment. The issue may have been transient or network-related.
 
Please have the mail system administrator or postmaster of pipex.com contact us directly via the Yahoo! Mail Help page below in order to investigate the issue in further details.
 
 http://help.yahoo.com/help/us/mail/defer/defer-03.html
 
We apologize for the inconvenience.
 
You may contact the Postmaster of the domain related to the issue at the email address below:
 
postmaster@domain.com
 
You may replace "domain.com" with the extension of the domain in question.

Your patience during this process is greatly appreciated.
 
Thank you again for contacting Yahoo! Mail. Your case number for this issue is xxxxx. Please reference it in all future communication about this particular issue.

Regards,
 
Hank
Yahoo! Customer Care

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To which I replied…

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Hank - this is a duplicate of the email that you have sent me yesterday. I posted my reply online, since I cannot be bothered duplicating my response:

http://aktoman.blogspot.com/2009/07/yahoo-customer-care-team-missive-3.html
and then on Wednesday when your system still refuses to allow me to email from my Pipex account to any Yahoo.com or Yahoo.co.uk

http://aktoman.blogspot.com/2009/07/yahoo-customer-care-team-missive-4.html

As stated, I will be contacting the UK's Ombudsman about this on Thursday as you have had 6 days to sort this, and you now just cannot be bothered. I just checked by sending trying to send an email to my Yahoo account, and you are still blocking it because of your policy.

Duncan

Holiday weather

Mini tornado wreaks havoc on isle (BBC News).

The power was out last night after the lightening storm, and the older kids missed Stornoway’s mini-tornado by 15 minutes. They used words like “cool” when seeing the video clip.

Yahoo! Customer Care Team - missive 4

You are STILL refusing to allow me to post to Yahoo accounts. This has been going on since Friday and YOU refuse to take any action, saying it is nothing to do with YOU. Despite the FACT that the error message has YAHOO's name on it.

FFS, get a move on as my next action is to contact the Office of the Telecommunications Ombudsman here in the UK about this slander on my name.

Since this ineptitude seems to be systemic, I have already set up a Google Group account to take over from our club's Yahoo Group, so you'll lose their eyeballs on your adverts as well as when I close down my 11-year old Yahoo account to move it to the GoogleMail account that I set up yesterday.

Duncan,
And never assume that I am patient when I am being called a thief and a liar by a faceless corporation from it's ivory towers in America.

http://aktoman.blogspot.com

Yahoo! Customer Care Team - missive 3

Hello Duncan,
Thank you for writing to Yahoo! Mail.
I am sorry to hear about the issue you have experienced. We have checked our servers and our mail systems appear to be working at the moment. The issue may have been transient or network-related.
If the issue persists, the best solution is to have the mail system administrator or postmaster of the internet service provider or domain, with which you are experiencing the issue (pipex.com), contact us directly via the Yahoo! Mail Help page below in order to investigate the issue in further details.

…

You may contact the Postmaster of the domain related to the issue at the email address below:
   postmaster@domain.com
You may replace "domain.com" with the extension of the domain in question.
Your patience during this process is greatly appreciated.

…

Regards,
Hank
Yahoo! Customer Care

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To which I replied…

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ROTFLMAO at Hank's email.

It took me a few seconds to send an email to my Yahoo account to find that Yahoo was still blocking emails from this Pipex account. Below is the source of the test email that I sent.

The problem is not with Pipex, as mail from them to other servers gets through. The message about non-delivery originates from Yahoo's system, as it states that Yahoo is not accepting emails from my Pipex account.

Be enough of a man to admit that Yahoo is the one causing this failure in communication. This breach of my freedom to email friends and family. Don't tell me that the problem is with my email provider, as I can email to every other domain that I have needed to in the last 4 days apart from Yahoo.com and Yahoo.co.uk - both of which block my Pipex account as "554-'Message not allowed - UP Email not accepted for policy reasons."

The Delivery Status Notification states quite clearly that it is Yahoo's policy not to deliver to email that I sent from my Pipex account. Your policy. Not Pipex's policy, but Yahoo's policy.

Duncan MacLeod
also at … @yahoo.com since 1998, but set up his Googlemail account today because of this.
http://aktoman.blogspot.com/

Yahoo! Customer Care Team - missive 2

This is beyond the pale. I mailed you on Sunday that I'd been blocked mailing to my pal, ...@yahoo.co.uk, since Friday and now this to an old schoolfriend about him becoming a grandfather.

I mailed the details back to you last night re case ....... And now nothing. Is this typical of Yahoo!'s service? You guys didn't notify our YahooGroup about the shutdown in service recently, and we had to find out the hard way.

I'm off to blog about this breach of service standards. You have 24 hours, to contact me about this slander on my name, and then I move our accounts elsewhere. I know that in this day and age, you won't be concerned about losing advertising, but what the heck, you seem to be happy at letting an automated system call me a bounder and a cad without any human emotion.

Don’t Look Back

Slept in. Missed the post. Watched tv over breakfast, some standard Western (“Man of the West”), until the baddy gang appeared, lead by “Pa”, talking about "Link”, and one even had a bowler hat. Yup, it was the original “Angel Gang” from 2000AD.

Starting on the Audio editing unit of my homework. Listening to some reggae on iTunes.

I didn’t realise that I had so much sleep to catch up on.

HPL-athon

Playing a horror game at the Club tonight, and it brought back memories of the old KGB.

Found these on YouTube.

It’s not to the tune of Queen’s “Bicycle Races”, but still.

And who could miss this? (where did I leave my copy of the Necronomicon?):

US National Archives

I haven’t visited the US National Archives site for a few years (not since doing some research), so I was pleased to see that they have a YouTube channel.

I’ll catch up with this one in the morning.

Title Says It All

This came on my CD in the car as I headed out to get some essential supplies this morning. They are a great band, I was boogying along the seafront with the aircon on, heading for an early shop – which then included the new CD “The End”.

Supplies – oscillating fan (it was 20°c at 0900hrs) and an LG widescreen LCD monitor (yup, I finally disconnected my CRT unit).

When I got back, the Boxer rifles pack from Old Glory was waiting for me. I only ordered it when I was editing a video after midnight on Thursday night/Friday morning. Good going. I’ll get all my figures to the same stage of prep and then wait for a rainy day to get a wodge painted.

So much to do before I can disappear to the hills with a clear conscience.

If you haven’t figured it out – I survived another teaching year, and I’m looking forward to next year. Emotionally and physically, I’m having a big clearout at home and at work. “Hello, Trail? Yup, I’m cancelling my subscription”. Life is too short to get dragged down by other people. I can’t define my life by what I am not. I like problem-solving, I like helping people, I like learning things. I am a geek. No more, no less.

Break-up Food

I got these for a pal yesterday, when I was in Matthews Chinese supermarket yesterday.

It just reminded me of the joke that ends “well, sometimes the bull wins”.

Osprey Exos 58 litre (Large)

I got my Osprey Exos 58 litre as a special order from Outside.co.uk – they had a limited supply of the large backs.

My rational for going from the Atmos 50 litre (L) up to a pack that has 61 litres capacity was simple. I can do simple. The Exos 58 (L) is lighter than the Atmos 50 (L). The larger capacity Exos can allow me to transport a larger load than the Atmos. The Exos can be compressed down so that there is no excess material.

I’ve had the Osprey Atmos since 2006, and it has been my overnight pack, my weekend pack, my long-distance-walk pack (West Highland Way, Southern Upland Way). It is very comfortable, and a great load-carrier. But I’ve often had to strap the Akto’s fabric on to the outside of the pack in it’s compression sack. It just doesn’t look nice. I don’t go climbing, so am not concerned about dragging my pack up cliff-faces on the end of a rope.

First impressions of the Exos. Light. Straps are thinner. More ways to pack items on the side. Belt pockets seem easier to reach. Pocket under the lid is useful, and is now home to a XSS Exped waterproof bag.

I don’t like the official “backpanel sleeve” for hydration bags (loads move as the bag is emptied), and hung mine from the wee strap in the main compartment, and down through the zip into the frame space. I did this on the Atmos, however that was designed to do it, the Exos is not. The zip in to the airspace compartment is on one side only, so cannot fully close (hmm, not neat).

The manual is up to the usual high standard, and the whistle is still present on the chest-strap (and confuses birds no end).

More to follow over the Summer.

Honey Stove aus 2009

Honey Stove 2009 in use as a windshield and pot-holder. Alpkit’s MyTiMug (750ml). Tinny’s BlackFly#4 meths stove (1 oz fuel). The new design allowed me to move the Blackfly closer to the base of the pan. When the fuel ran out, I had enough hot water for two mugs of tea. It still amazes me that such a small amount of fuel can give 2 people a cuppa each – truly a marvel.

Honey Stove in wood-burning mode. A few scrapes off a ‘maya’ stick with the pocket-knife, on to cotton-wool coated in Vaseline, and quick blast from the gas-lighter, and fire was made. I’m sure the Ancients did it the same way.

I boiled enough water for another brew for us both. Then to rehydrate my dinner. Then to wash the dish. Then just to stop the fire from going out.

After the fire was done, I left the stove to cool down, and activated the cloaking device.

Designer and retailer: http://www.backpackinglight.co.uk/product397.asp

Bob and Rose are selling an Upgrade Kit for owners of the 2008 version.

For me, if I’m taking the meths stove, this is a standard accessory. I amn’t counting the grammes, but I am looking at a flat-pack kit that just slides into a side pocket and is multi-functional.

Pro Action Hike Lite

I felt guilty about making Mike haul the old Wild Country New Ilanos, so looked at the old “Tiger Paws” tent that pops up on Outdoors Magic every now and again. That’s “paws”, not “feet” (thank you, George).

A quick check online, and a trip to Argos last Thursday meant that a smaller packed unit went into the Atmos. Of course, I’d swapped the pegs out for a mix of lighter standard pegs (from Blacks) and some ground-grabbers from Alpkit.

Stats from the Argos site:

2000mm hydrostatic head. [The Akto’s is 3000mm]

Taped seams.

Tension adjusters.

Quick clips.

Size of overall tent (H)300, (W)120, (L)105cm.

Size of each room 110 x 290cm.

Size of living space 110 x 290cm.

Packed size (H)15, (W)15, (D)40cm.

Weight 2.1kg.

There wasn’t much of a wind, and it wasn’t raining. During the night, the temperature dropped to 4°c and rose again to 14°c by the time we broke camp. Mike carried it, pitched it, dozed and slept in it.

Altanour Overnighter

The weather was too good, and the fuses too short to stay in Aberdeen over the weekend. Mike was in agreement, and the forecast was great, so kit had been gathered for an overnight visit to Altanour Lodge in Glen Ey (maplink). I’d been there before, and love Glen Ey.

I started packing on Friday night, and looked out extra kit for Mike. I’d picked up a “Tiger Paws” tent from Argos, as I felt guilty about lending him my old, huge New Illanos tent. I’m not a morning person, so was concerned about forgetting to look out essentials for him, so a sofa filled with gear. With my new Osprey Exos 58 litre (large, so 61 litre) pack, he also got my Atmos 50 litre pack. Saturday morning arrived, and the Atmos was packed with chosen gear, and we were off.

An uneventful trip out, with a pit-stop in Braemar, got us to Inverey at noon. Packs, suncream, and brimmed caps were the order of the day.

And so we walked for 3 hours. We saw an adder, birds (brown), birds (black and white), birds (seagull), birds (shadowy), rabbits (big), rabbits (small), slugs, sheep (humming), slug (sunning), deer (red), deer (Gilliamesque), beetles (don’t use it’s stage name), ducks (swimming), curlew (curling).

Mike spotted some shells on the track. .22 he reckoned.

We arrive at the lodge, but there’s a family camped at the good pitch, so we slot into a wee gulley. After pitching, we get some kip in the shade. Mike later finds that he’s sleeping in his tent the wrong way, which accounts for his claustrophobic feeling. The evening passes with tea, cooking, deer-spotting, chocolate and malt.

In the morning, we break the tents down and head back to Inverey after the 16km round trip.

We stop at Braemar and Aboyne. On the way back to Aberdeen, we pass 3 road-side fires being attended by the Fire Brigade. Perhaps related, some steam traction engines are pulled up at the roadside, a couple are beside a vehicle with blue flashing lights.

WeirdDwalin

George has been busy with a musical tribute to Darren.

All in the best possible taste.

Roadside Brew

I have used the Mini Bull Design Black Fly 4 a few times, so any opportunity to show it in use is a bonus. I like using it with BackPackingLight.co.uk’s flat-pack Honey Stove (2009 model).

Whilst one of Tinny's Blackfly 4 meths stoves does the work, the Honey Stove is used as a windshield, stove platform and pan support. On uneven ground, I think it's a great combo. 20ml of meths boiled 500ml of cold water. That's less than 1 fluid ounce. The time is long, but so what?

Therm-a-Rest NeoAir Medium sleeping mat pt2

A couple of weekends back, I used my newly arrived Therm-a-Rest NeoAir Medium sleeping mat and reported that I thought the mat might have been responsible for me sleeping cold that night. On Friday night, I put down a foil mat below the NeoAir, and slept warmer. The Silva ADC unit reported that the groundsheet temperature had dropped to 4°c.

The foil doesn’t add much weight. I didn’t use my Blizzard bag, keeping it for emergencies. I am sure that I saw Geoff do something similar at the Lakes meet a few years back.

TGOc 09 - Braemar

I went out on Friday night to meet Darren at the designated rendezvous point near the Linn of Dee. If he wasn’t there, we would meet up on Saturday morning.

After a wet drive, with localised flooding and some tree debris to be avoided, I arrived at the Linn of Dee. I left his resupply box (and some extra goodies) in the car, and had a short walk to the clump of trees we had agreed on. There was no-one there. Considering the weather, and that for him the west-east walk would be into the wind, this was not a surprise.  The movement that I had noticed further along the track was a small group of stags.

Dropping off the road, I moved amongst the trees in case Darren’s tarp was concealed from view, and then chose a sheltered pitch and put up the tent.

In the morning, the weather had not changed much, still wet, but the wind had died down. I pulled on Paramo trousers,  showerproof Montane jacket and treated boonie hat.

Some slugs had to be cleared off the tent and boots, and other kit checked for the slimy wee things.

As I started to pack and think about breakfast, I noticed a couple of walkers heading east. One “helloooo’d” me across the glen, and I waved back. They carried on walking, and so it couldn’t have been Darren.

A few minutes later, I was greeted by the sight of a pair of man-tights (leggings) at the tent door.

We chatted and headed off to the Linn of Dee. He had crossed the Geldie that morning. The holler had come from Vince, first-time Challenger, but who had walked in other countries.

Seeing a red squirrel by the bridge, and an advert for free brew for Challengers and tempting accommodation price at Mar Lodge (good one, NTS). I headed back to the car, leaving Darren to walk into Braemar,where I would meet him en route for a snack break.

Outside Inverey, I gave a ‘helloooo’ to Vince and introduced myself. The scout group camped near the Linn had treated him to breakfast. It is great when visitors to our country are treated like this.

I made a quick trip into Braemar for a thermos, and then caught up with Darren after boiling up some water at the roadside. We were joined by Andy, who I’d met last year. As the cakes were shared out, I got a friendly ribbing from a passing Babyfather John Manning about my weight – guilty as charged.

Returning to Braemar, I met Shirley “Peewiglet” (and was rewarded with a hug) and Andy Howell (handshake). After Darren arrived, we waved at Bob and Rose, then lunched - and Vince came in as we finished; then joined by an other Challenger. The two of us then went to the Fife Arms for a healthy drink and I get another hug from Peewiglet, and a few words with John Manning and Bob “no bones broken” Cartwright.

After making sure Darren has his resupply box, and extras (including a required phone charger), I leave the Challengers to their trail-tales, renewed friendships and then to walk across the rest of Scotland’s width.

Therm-a-Rest NeoAir Medium sleeping mat

I found a Therm-a-Rest NeoAir Medium sleeping mat for sale at The Outdoor Shop and collected it from the local corner shop on Friday. Based on my use of the Prolite 3/4-length mat in the past, I had decided that the small (47”) was too small. The regular (72”) too long for me, as that was similar to the Insul Mat I had been using, and the end usually disappears under my rucksack at the foot of the Akto. The medium, at 66”  (5.5’) sounded just right. The weight is quoted at 370 grammes, exactly the same as the quoted weight on the Prolite 3/4 mat. The Insul mat is 570 grammes. When I swapped the mats out, my backpack suddenly had much more space.

As the website had stated that a stuffsack was not provided, I had taken along the Prolite 3/4’s sack. The NeoAir only took about 3/4 of the space.

Upon unrolling the mat in my tent, the instructions and stuffsack were found.

In the morning, I compared the re-rolled NeoAir with my 2 litre Camelbak, and above that, the Ajungilak Air Pillow.

product sheet

Experience

On Saturday morning, my feet felt cold. I put this down to the vent being open into the prevailing (cold) breeze. Other than that, I had slept comfortably, and the mat had stayed put. Some other people have reported that theirs have softened overnight. I didn’t have that problem on either night.

To repeat the experiment, I closed the vent at on end. Yet on Sunday morning, around 2am, I could feel the temperature dropping, and pulled on a pair of socks. Checking the Silva ADC, the temperature during the night had dropped to 4.5°c. That isn’t that cold, as I have been out in lower in the same bag.

Next time that I am out, I will use my Blizzard bag as an insulating mat, to see if I can stop heat being leached out of the NeoAir to the ground. I didn’t want to try that on the Saturday night, in case it was just the cold breeze coming through a vent that was causing it. I carry this bag anyway, in case of emergency, so it isn’t an extra weight to carry to assist the NeoAir – which would kind of defeat the purpose of a sleeping mat advertised (on the box) as a 3 season mat.

Other than that, I had a great couple of nights sleeping, and even got some dream time logged. But you really don’t want to hear about that.