I ordered a new petrol tank from http://www.everycarpart.co.uk on Monday. The money was withdrawn from my account. There has been no response to emails asking where the part is or when it will arrive (Wednesday noon; Wednesday evening), or to my cancellation of the order (Thursday evening). My car still has no petrol tank, and I have lost 4 1/2 days because of promises made on their website (next day delivery; responding to emails within 2 hours).
Nochexs is investigating, but my credit card company say that without a stated delivery date (as opposed to ‘general’ promises made on the company’s website), they have to default to 30 days for delivery, so can’t chase them up until November.
With help, I have got another tank coming from a company that emailed me 2 hours after placing the order last night, and again at 7am this morning to confirm delivery to the garage (http://www.bradgatemotors.co.uk). What a difference! I also had 2 responses from another website to my enquiry (http://www.partsgateway.co.uk/) – excellent, but I had to tell them that I had a brand new tank now ordered.
Life is too short to get worked up over poor customer service, but it looks like the law has not caught up with the 21st century. So, be careful of dealing with companies who fail to live up to their ‘general’ promises. They are difficult to spot – especially if in a rush and a panic to get a replacement.
I’ll be building this up – showing promises on their website, and broken promises at that. As I start my October break with no transport, thanks to the time lost dealing with this company, I have plenty of evening class work, and chores, and painting to get done. All within easy reach of the fridge.
In the meantime, it is great to be able to applaud good customer care. Well done, folks.