Yahoo! Postmaster Customer Care Satisfaction Survey

Dear Yahoo! User,

Please tell us about your recent experience with Yahoo! Postmaster Customer Care in a brief online survey.

…

Thanks so much for taking the time to give us your feedback.

Have a great day,
Yahoo! Postmaster Customer Care

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Well, a week later, and I am still blocked from sending to Yahoo.com, Yahoo.co.uk and now BTopenworld.com – I only get automated responses from Yahoo. Pipex are replying and say that their engineers are following it up. In the meantime, I’m copy/pasting emails from my secondary account. So I was delighted to see this appear in the in-tray. Sadly it is filed under their “mail abuse” category. They block me, they don’t do anything about it, and now I’m filed under “mail abuse”. Anyway, I think it has stopped raining, so I’d better nip out and tidy up the croft of toys left after the last downpour.

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Overall, how satisfied were you with your most recent email interaction with Yahoo! Postmaster Customer Care?

1-Very Dissatisfied

Was your issue resolved?

No

We're sorry your issue was not resolved. To help us do a better job next time, please select the reason below that best describes why your issue was not resolved.

none of the answers said that yahoo did not care enough to bother

My problem is a known issue to Yahoo! Postmaster that hasn't been fixed yet.

What did you like MOST about your Yahoo! Postmaster Customer Care experience?

Nothing. You failed completely, and I still cannot send emails to people at Yahoo or BTopenworld. Your responses were merely copy/pasted from the Yahoo response book.

What did you like LEAST about your Yahoo! Postmaster Customer Care experience?

The automatic way that you passed the buck onto my ISP with no interest in me as a customer. We've been chatting about it on http://aktoman.blogspot.com

What improvements, if any, would you like Yahoo! Postmaster Customer Care to make?

Treat people like people. You care not a jot about this customer, so I laugh at you calling yourself "Customer Care". Ha ha.

Occasionally, we contact a few customers for additional info about their feedback. If needed, may we get in touch with you?

Yes

Yahoo! Customer Care Team - missive 5

Hello Duncan,

Thank you for writing to Yahoo! Mail.
 
I am sorry to hear about the issue you have experienced. We have checked our servers and our mail systems appear to be working at the moment. The issue may have been transient or network-related.
 
Please have the mail system administrator or postmaster of pipex.com contact us directly via the Yahoo! Mail Help page below in order to investigate the issue in further details.
 
 http://help.yahoo.com/help/us/mail/defer/defer-03.html
 
We apologize for the inconvenience.
 
You may contact the Postmaster of the domain related to the issue at the email address below:
 
postmaster@domain.com
 
You may replace "domain.com" with the extension of the domain in question.

Your patience during this process is greatly appreciated.
 
Thank you again for contacting Yahoo! Mail. Your case number for this issue is xxxxx. Please reference it in all future communication about this particular issue.

Regards,
 
Hank
Yahoo! Customer Care

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To which I replied…

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Hank - this is a duplicate of the email that you have sent me yesterday. I posted my reply online, since I cannot be bothered duplicating my response:

http://aktoman.blogspot.com/2009/07/yahoo-customer-care-team-missive-3.html
and then on Wednesday when your system still refuses to allow me to email from my Pipex account to any Yahoo.com or Yahoo.co.uk

http://aktoman.blogspot.com/2009/07/yahoo-customer-care-team-missive-4.html

As stated, I will be contacting the UK's Ombudsman about this on Thursday as you have had 6 days to sort this, and you now just cannot be bothered. I just checked by sending trying to send an email to my Yahoo account, and you are still blocking it because of your policy.

Duncan

Holiday weather

Mini tornado wreaks havoc on isle (BBC News).

The power was out last night after the lightening storm, and the older kids missed Stornoway’s mini-tornado by 15 minutes. They used words like “cool” when seeing the video clip.

Yahoo! Customer Care Team - missive 4

You are STILL refusing to allow me to post to Yahoo accounts. This has been going on since Friday and YOU refuse to take any action, saying it is nothing to do with YOU. Despite the FACT that the error message has YAHOO's name on it.

FFS, get a move on as my next action is to contact the Office of the Telecommunications Ombudsman here in the UK about this slander on my name.

Since this ineptitude seems to be systemic, I have already set up a Google Group account to take over from our club's Yahoo Group, so you'll lose their eyeballs on your adverts as well as when I close down my 11-year old Yahoo account to move it to the GoogleMail account that I set up yesterday.

Duncan,
And never assume that I am patient when I am being called a thief and a liar by a faceless corporation from it's ivory towers in America.

http://aktoman.blogspot.com

Yahoo! Customer Care Team - missive 3

Hello Duncan,
Thank you for writing to Yahoo! Mail.
I am sorry to hear about the issue you have experienced. We have checked our servers and our mail systems appear to be working at the moment. The issue may have been transient or network-related.
If the issue persists, the best solution is to have the mail system administrator or postmaster of the internet service provider or domain, with which you are experiencing the issue (pipex.com), contact us directly via the Yahoo! Mail Help page below in order to investigate the issue in further details.

…

You may contact the Postmaster of the domain related to the issue at the email address below:
   postmaster@domain.com
You may replace "domain.com" with the extension of the domain in question.
Your patience during this process is greatly appreciated.

…

Regards,
Hank
Yahoo! Customer Care

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To which I replied…

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ROTFLMAO at Hank's email.

It took me a few seconds to send an email to my Yahoo account to find that Yahoo was still blocking emails from this Pipex account. Below is the source of the test email that I sent.

The problem is not with Pipex, as mail from them to other servers gets through. The message about non-delivery originates from Yahoo's system, as it states that Yahoo is not accepting emails from my Pipex account.

Be enough of a man to admit that Yahoo is the one causing this failure in communication. This breach of my freedom to email friends and family. Don't tell me that the problem is with my email provider, as I can email to every other domain that I have needed to in the last 4 days apart from Yahoo.com and Yahoo.co.uk - both of which block my Pipex account as "554-'Message not allowed - UP Email not accepted for policy reasons."

The Delivery Status Notification states quite clearly that it is Yahoo's policy not to deliver to email that I sent from my Pipex account. Your policy. Not Pipex's policy, but Yahoo's policy.

Duncan MacLeod
also at … @yahoo.com since 1998, but set up his Googlemail account today because of this.
http://aktoman.blogspot.com/

Yahoo! Customer Care Team - missive 2

This is beyond the pale. I mailed you on Sunday that I'd been blocked mailing to my pal, ...@yahoo.co.uk, since Friday and now this to an old schoolfriend about him becoming a grandfather.

I mailed the details back to you last night re case ....... And now nothing. Is this typical of Yahoo!'s service? You guys didn't notify our YahooGroup about the shutdown in service recently, and we had to find out the hard way.

I'm off to blog about this breach of service standards. You have 24 hours, to contact me about this slander on my name, and then I move our accounts elsewhere. I know that in this day and age, you won't be concerned about losing advertising, but what the heck, you seem to be happy at letting an automated system call me a bounder and a cad without any human emotion.

Don’t Look Back

Slept in. Missed the post. Watched tv over breakfast, some standard Western (“Man of the West”), until the baddy gang appeared, lead by “Pa”, talking about "Link”, and one even had a bowler hat. Yup, it was the original “Angel Gang” from 2000AD.

Starting on the Audio editing unit of my homework. Listening to some reggae on iTunes.

I didn’t realise that I had so much sleep to catch up on.

HPL-athon

Playing a horror game at the Club tonight, and it brought back memories of the old KGB.

Found these on YouTube.

It’s not to the tune of Queen’s “Bicycle Races”, but still.

And who could miss this? (where did I leave my copy of the Necronomicon?):

US National Archives

I haven’t visited the US National Archives site for a few years (not since doing some research), so I was pleased to see that they have a YouTube channel.

I’ll catch up with this one in the morning.

Title Says It All

This came on my CD in the car as I headed out to get some essential supplies this morning. They are a great band, I was boogying along the seafront with the aircon on, heading for an early shop – which then included the new CD “The End”.

Supplies – oscillating fan (it was 20°c at 0900hrs) and an LG widescreen LCD monitor (yup, I finally disconnected my CRT unit).

When I got back, the Boxer rifles pack from Old Glory was waiting for me. I only ordered it when I was editing a video after midnight on Thursday night/Friday morning. Good going. I’ll get all my figures to the same stage of prep and then wait for a rainy day to get a wodge painted.

So much to do before I can disappear to the hills with a clear conscience.

If you haven’t figured it out – I survived another teaching year, and I’m looking forward to next year. Emotionally and physically, I’m having a big clearout at home and at work. “Hello, Trail? Yup, I’m cancelling my subscription”. Life is too short to get dragged down by other people. I can’t define my life by what I am not. I like problem-solving, I like helping people, I like learning things. I am a geek. No more, no less.